Lyric Jobs

Lyric, formerly ClaimsXten, is a leading healthcare technology company, committed to simplifying the business of care. Over 30 years of experience, dedicated teams, and top technology help deliver more than $14 billion of annual savings to our many loyal and valued customers—including 9 of the top 10 payers across the country. Lyric’s solutions leverage the power of machine learning, AI, and predictive analytics to empower health plan payers with pathways to increased accuracy and efficiency, while maximizing value and savings. Lyric’s strong relationships as a trusted ally to customers resulted in recognition from KLAS as “true partner” and “excellent value for investment,” with a top score for overall customer satisfaction and A+ likelihood to recommend in their October 2023 Payment Integrity and Accuracy Report. Discover more at Lyric.ai .

The GTM Operations Manager is the owner of driving maximum efficiency via the implementation and maintenance of tools, processes and seamless information flow across the GTM team. Given the centrality of the GTM organization within Lyric, this team will focus on not only driving internal efficiency within the GTM team but also driving efficiency with cross-functional stakeholders, including Legal, Partners, Product/Tech, Finance, and Clinical. Critical to this position is the ability to collaborate with cross-functional stakeholders, identify areas for improvement, problem solve and methodically stand-up new solutions and processes. In addition to establishing a best-in-class operating rhythm, this role also manages inbound, operational data requests from the organization, ensuring cross-functional stakeholders have timely information for business priorities.

ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES

• Create and standardize processes for the GTM team to drive a best-in-class operating rhythm

• Collaborate cross-functionally with Lyric stakeholders to identify challenge areas, problem solve and implement scalable solutions / processes

• Ensure Client Execs are proactively informed and trained on business priorities, including the necessary collateral and materials to facilitate productive customer conversations

• Oversee all Salesforce-related matters from data reliability of quote creation to setting up new products and partnering with Lyric's Salesforce developer for ongoing improvements

• Manage incoming data requests from across the organization, including fielding, prioritizing and responding to requests

• Oversee 'closing' process for Closed Won sales opportunities, including confirming annual contract value with Pricing, finalizing the Salesforce quote to align with the contract, coordinating with Product to setup new products for customers, categorizing and filing contracts for Legal

• Administer the input and maintenance of standardized information in customer Account Plans

REQUIRED SKILLS & EXPERIENCE

Required:

• Bachelor’s Degree or equivalent experience

• 4+ years of experience working in Business Operations, Revenue Operations, GTM Enablement, Project Management or equivalent roles

• 3+ years of experience working with executive stakeholders

• 2+ years of experience developing business strategies or managing cross-functional initiatives

• Proficiency in Microsoft Office suite, particularly Excel and PowerPoint

GENERAL COMPETENCIES

• Proficiency in Salesforce is a plus

• Experience in the healthcare industry and software sales experience is a plus

• Analytical mindset with the ability to structure problems, lead with curiosity and problem solve a diverse set of questions

• Willingness to work in a complex structure to achieve success

• Ability to navigate ambiguity and work in a fast-paced environment to solve problems at scale

• Ability to build and maintain constructive working relationships with a diverse stakeholder set

• Exceptional written and oral presentation skills with a high attention to detail

• Excellent problem-solving, detail-oriented, and organizational skills

• Ability to effectively influence and communicate cross-functionally with all levels of management

• Ability to travel for offsite meetings one week per month, as needed

This job description is not intended to be all-inclusive. The supervisor or other management may assign other reasonably related business duties. Management reserves the right to change job responsibilities, duties, and hours as needs prevail. This job description is not intended to imply a written or implied contract of employment.

The work environment characteristics below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions. Reach out to Human Resources to discuss any reasonable accommodation requests.

Sitting/Standing/Walking Requirement

Standing and walking requirements are minimal. The sitting requirement may be for a duration of 8 hrs or longer in order to perform work on a computer.

Visual Acuity Requirement

Continuously required for duration of 8 hrs or longer to read and see small detail on computer screen.

Verbal Communication Requirement

Continuously required to communicate by means of spoken work; participates in activities where spoken instructions must be conveyed to others accurately or quickly in person.

Repetitive Motion Requirement

Constantly required for duration of 8 hrs or longer to make repetitive movements of the wrists, hands, and /or fingers through use of computer.

*The US base salary range for this full-time position is:

$119,439.36 - $179,159.04

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. *

Diversity, Equity & Inclusion: At Lyric, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.